Introduction
StarGem Studios Limited ("we", "us", "our") operates the StarGem Match website at stargemmatch.com. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights under the Privacy Act 2020 (New Zealand).
By using our site, you acknowledge you have read this policy. If you disagree with any part of it, please stop using the site.
Information We Collect
We collect minimal data. StarGem Match is a free-to-play social casino — no account registration is required. The categories of data we may collect are:
- Contact form submissions — when you send us a support request via the Contact page, we receive your name, email address, and your message.
- Cookies and local storage — small data files stored on your device to remember your cookie-consent preference and age-gate acknowledgement. For the full list, see our Cookie Policy.
- Analytics data — anonymised, aggregate traffic statistics collected via Cloudflare Web Analytics. This does not use client-side tracking scripts and does not set advertising cookies by default.
How We Use Your Information
We use the information described above exclusively to:
- Respond to your support queries.
- Maintain and improve site performance.
- Fulfil our legal obligations under the Privacy Act 2020.
We do not sell, rent, or trade personal information to third parties.
Data Retention
Contact form submissions are retained for up to 12 months after the query is resolved, then permanently deleted. Analytics data is aggregated and contains no personally identifiable information. Cookie-consent preferences are stored locally on your device and are not transmitted to our servers.
Your Rights
Under the Privacy Act 2020 and the Information Privacy Principles, you have the right to:
- Request access to any personal information we hold about you (IPP 6).
- Request correction of inaccurate personal information (IPP 7).
- Withdraw consent for optional cookies at any time (see our Cookie Policy).
To exercise any of these rights, email support@stargemmatch.com. We respond within 20 working days.
Third-Party Services
We use Cloudflare for hosting, security, and analytics. Cloudflare's privacy policy is available at cloudflare.com/privacypolicy. When a visitor arrives via a paid advertising campaign, third-party cookies from Google Ads or Microsoft Advertising may be set if the visitor has given consent.
Children's Privacy
StarGem Match is intended for individuals aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn we have inadvertently collected such data, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of the site after changes constitutes acceptance of the revised policy.
Contact
For privacy-related queries, email support@stargemmatch.com.
Operating company: StarGem Studios Limited. Registered office: 92 Victoria Street, Hamilton 3204.